KimeticSupport
We're here to help
Something not working? Email support@kimetic.app and we'll get back to you. Ideas and beta feedback: feedback@kimetic.app.
Reporting a problem
In the app, open Settings → Send diagnostics and attach the file to your email. It lists what the app did and when, with no heart-rate readings or personal details, so we can find the problem fast.
Common questions
The workout didn't start on my Apple Watch
Keep the Watch on your wrist and unlocked, near your iPhone, with Bluetooth on. Kimetic needs Health access: on your iPhone, check Settings → Health → Data Access & Devices → Kimetic and turn everything on. If it still doesn't start, send diagnostics.
Which heart rate monitors work?
Any monitor that sends heart rate over standard Bluetooth. Pair it in Settings → Heart rate → Bluetooth monitor.
| Device | Works? | How |
|---|---|---|
| Bluetooth chest straps and armbandsPolar H10, H9, Verity Sense; Garmin HRM-Pro, HRM-Dual, HRM 200; Wahoo TICKR; Coros; Scosche Rhythm; store brands marked "Bluetooth" | ✓ Yes | Put it on, then pair |
| Sports watchesMost recent Garmin, Polar, Coros, newer Suunto | ✓ Yes | Turn on heart-rate broadcast first (Garmin: Broadcast Heart Rate; Polar: Share HR with other devices) |
| Whoop4.0 or later | ✓ Yes | Turn on Broadcast Heart Rate in the Whoop app |
| Apple Watch | ✓ Yes | No pairing needed: Kimetic uses its own Watch app |
| ANT+-only strapsOlder Garmin HRM3, HRM-Run, HRM-Tri | ✕ No | iPhones don't have ANT+. If the box only says ANT+, it won't pair |
| Wearables without live broadcastFitbit, Oura, Samsung Galaxy Watch, Pixel Watch | ✕ No | They don't send live heart rate to other apps |
My monitor doesn't show up
Put the strap on (most only turn on when they touch skin), or start broadcasting on your watch. Many monitors connect to only one or two apps at once, so close apps such as Zwift, Peloton or Strava, or turn off a watch paired to the strap, then try again.
Why does my session say "Practice"?
Sessions without heart rate from an Apple Watch or a Bluetooth monitor are practice: they're saved in your history but aren't ranked and don't set personal bests.
How do I delete my data?
In the app, open Settings → Delete all my data. Workouts Kimetic saved to Apple Health stay there; delete them in the Health or Fitness app.
Is it safe to push into high heart-rate zones?
Kimetic isn't medical advice. Talk to your doctor before starting a new or more intense exercise program, and stop if you feel pain, dizziness, faintness or shortness of breath.